OGIO Reviews

OGIO's "Lifetime" warranty is not worth the paper it is written on.

An OGIO wheeled briefcase style bag I purchased in Australia had a manufacturing fault. The main handle is attached to the bag with light plastic, which broke off under normal use, making the bag unusable. I tried to follow-up with OGIO about this under their "Lifetime" warranty.

In between buying the bag and contacting OGIO about the issue the distributor of OGIO has changed. I have the receipt for the purchase of the bag, as per OGIO's terms and conditions for their warranty, but neither the current distributor, or OGIO head office in the USA, wants to know or do anything about it.

Bottom line, I don't think the Lifetime warranty is genuine, it's just a marketing ploy.

I was gifted an Ogio bag. It's not very good because it came with a significant manufacturing defect. It took me a while to realize that was the reason the bag was nearly unusable. I just thought it was a crap bag, until I saw an online ad gushing about their unparalleled quality and lifetime warranty. On closer inspection, I realized it's potentially a good bag; I just got a bad one that was put together wrong.

So I called Ogio. Lifetime warranty, right? Check the fine print. The lifetime warranty says "original sales receipt required". Don't keep the receipts of everything you've ever purchased? Too bad.

The warranty doesn't cover wear and tear, which is to be expected. Just manufacturing defects. Unless it was a gift or you didn't save your original receipt.

I would also note that on their website they redefine lifetime, since "Expected 'lifetime' of OGIO products depends on customer usage." So lifetime evidently means whatever they decide it means.

Online customer service does not exist. They do not respond other than to send a form email asking you to call. When I called I spoke with a nice fellow who did offer me a significant discount if I wanted to buy a new bag and see if that is manufactured correctly. And presumably it would be covered by warranty. Depending on what they decide it's (or my) lifetime is. And as long as I save the original receipt.

Update: I got an email confirming the shipping of my second order which I got no confirmation prior except credit card charge, it was shipped 5 days after placing order, still waiting regarding 1st refund.
I placed an order on 13th of January 2021, They have charged my card and did not ship my order for 12 days, I saw a heavy discount on my order I decided to cancel my order to place it again to benefit from the offer since I am in no hurry to get my order, So I called Ogio customer service and cancelled my order by phone the call was flawless and the representative was helpful, after hanging up the phone i got an email confirming my cancellation request then after that by couple days I got a cancellation confirmation and it the email stated that I will get another email in case my card was already charged, now it has been a week with no refund to my card or any confirmation email.
Since I did not want to miss the offer on the backpack I wanted I placed another order on it, they charged my card and did not send me any confirmation regarding my order status or even my order number, I emailed them again inquiring about my cancelled order refund and my new order's confirmation, all I got was an automated message and nothing else.
TLDR: They did not ship my order after 12 days, no refund on cancelled order, no confirmation on the new order, no response when asked about both issues.